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Davide87's avatar
Davide87
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Jul 31, 2024

Not able to log in MyF5 due to the unwanted google authenticator

We're trying to log in using personal credentials, we're promped for email and password, after entering those two correctly we're asked to authenticate trough google authenticator but this was never set up, instead we should receive an email containg the OTP password, anyone knows how to change this setting? 

  • Davide87 

    Can I reach out to you at the email address on your account and connect you with the proper resources that way?

  • Davide87 

    Can I reach out to you at the email address on your account and connect you with the proper resources that way?

  • Sue this is the email <redacted> I was writing on behalf of that colleague of mine who is having the issue described before.

    Many thanks for help