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bjennis_8288
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Mar 08, 2011

Send button not working in OWA 2010 when using Firefox

When making a new e-mail in OWA 2010 webapp the Send button doesn't work.

 

The OWA 2010 page is distributed trough the F5 reversed proxy.

 

This is only when using a Firefox browser. An Internet Explorer browser doesn't has these problems.

 

 

The F5 does something with the pop-up "new mail" page that makes it corrupt.

 

 

Any ideas?

 

 

thanks!

 

Bart

 

  • Hi Bart,

     

     

    Can you use a browser plugin like HttpFox or Fiddler2 to check the HTTP headers and payload in requests/responses? You can compare a working trace direct to a server with a failing trace through LTM.

     

     

    Aaron
  • Posted By bjennis on 03/08/2011 06:26 AM

     

    When making a new e-mail in OWA 2010 webapp the Send button doesn't work.

     

    The OWA 2010 page is distributed trough the F5 reversed proxy.

     

    This is only when using a Firefox browser. An Internet Explorer browser doesn't has these problems.

     

     

    The F5 does something with the pop-up "new mail" page that makes it corrupt.

     

     

    Any ideas?

     

     

    thanks!

     

    Bart

     

     

     

    Through an Edge Gateway or Firepass?
  • This is with the Firepass 1200.

     

     

    @hoolio I'll do a trace and post te results.
  • What version of Firepass and hotfix level? Are you using the new (firemonkey) proxy engine?
  • Greetings,

     

     

    This issue was reported in a support incident by another customer and we have identified the issue.

     

     

    Since they mentioned this post, I wanted to include the resolution here in devcentral so you will have a fix. If you experience something like this in the future, please don't hesitate to open a support incident with us.

     

     

    The problem was introduced by Exchange 2010 rollup 2. It didn't occur prior to installation of that.

     

     

    Here's how to correct it until it's fixed in a cumulative hotfix.

     

     

    Navigate to Portal Access>Content Processing and you will be under the heading "Preprocessing scripts".

     

     

    Under "Web Applications Content Processing Scripts, click on "add new favorite".

     

     

    Then put in the following

     

     

    Preprocessing Script name: OWA2010_FirefoxFix

     

    URL: match patterns: */uglobal.js*

     

    Content Type: (leave blank)

     

    Allow caching: Check this box

     

     

    Sed processing script: s@!(a\.tagName&&a\.tagName\.toLowerCase()=="body")&&\(b\.setStartBefore(a);var e=F5_Invoke_createContextualFragment\)@\1@

     

     

    Processing: Post-process response data (after content patching)

     

     

    Then click "Update".

     

     

    This will restore the functionality of the send button.

     

     

    Best Regards,

     

    Scott