Remedy AR and F5

Hi, I'm having problems running Remedy through F5 version LTM 10.2.0. I have a Remedy Virtual server listening on port 2025 (Remedyar) a server pool with 1 Remedy AR server as active the other server in Standby mode listening also on port 2025, simple setup. I also have a Cisco CSM load balancer on the same switch as the F5, I'm migrating services off the CSM to the F5. Anyway Remedy was working with the Cisco CSM but not with F5!

 

 

I've noticed the backend connections to the database server (DB sitting on another switch/vlan) are stopping due to sql time outs, though I can't spot any timeouts in my tcpdumps either on the F5 Virtual Server interface or F5 server vlan interface. you can login to Remedy fine then after a while 5mins or 30mins for example, the application stops with sql errors. the sql logs show there were a bunch of timeouts to the remedy server. I moved remedy back to the CSM and everything worked fine again. Back again to the F5... same problem. With all the infrastructure sitting on the same switch (apart from the sql Server) there are certainly no latency issues. Though I did notice when your on the sql server you ping the remedy server with 1 ms responses (when on the CSM) and 2.5ms responses (when on the F5)

 

 

I'm fairly new to F5's....I've tried creating a fastL4 custom profile and added idle timeout to 3600 seconds and TCP keep alives to 30. To see if this would help, thinking the problem maybe to do with timeouts....I just can't see anything in the TCPDUMP like REST packets or keep alive errors.

 

 

any suggestions or experience with Remedy F5 configuration.