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Iroads's avatar
Iroads
Icon for Altostratus rankAltostratus
Nov 26, 2023

qkview process stuck

I tried to create a qkview file. But the system got stuck on "Loading receiving configuration from your device" and has been loading for over 48 hours. I was looking at "K11419837: Troubleshooting q...
application delivery
qkview
  • BenjaminMonk's avatar
    BenjaminMonk
    Nov 27, 2023

    Rebooting the system could be a viable option to halt the stuck qkview process.

F5_Design_Engineer's avatar
F5_Design_Engineer
Icon for MVP rankMVP

Hi Iroads,

To check/find and then kill that process in F5 based on the PID use the following in BASH mode:

F5 BASH Mode to find the QKView Process ID PID
# ps ax | grep -i  -e qkview
# kill -9 PID
 
For reference
 
root@(TEST_LAB-001)(cfg-sync In Sync)(Active)(/Common)(tmos)# bash
[root@TEST_LAB-001:Active:In Sync] ~ # ps ax | grep -i -e qkview
16095 pts/0 S+ 0:00 grep -i -e qkview
[root@TEST_LAB-001:Active:In Sync] ~ # kill -9 16095

After your disk slowness isuue fixed you can try the following command

This is my favorite UNIVERSAL command to run QKView on any box ad get the filename according to the box hostname and timestamp, and it never overwrites the previous taken QKView because of its unique timestamp everytime even if taken on same host.

Try running this in BASH mode and then connect your box using SSH /SCP etc using WINSCP and download fronm the appropriate folders in /var/tmp:

qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"

 

For reference

Box 001

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:11:10 2019 from 10.10.10.10
[root@TestLAB-001001:Active:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001001.F5Test.com_2019-07-16-17-33-02.tgz
Please send this file to F5 support.
[root@TestLAB-001001:Active:In Sync] ~ #


Box 002

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:10:42 2019 from 10.10.10.10
[root@TestLAB-001002:Standby:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001002.F5Test.hp.com_2019-07-16-17-32-42.tgz
Please send this file to F5 support.
[root@TestLAB-001002:Standby:In Sync] ~ #


Box 003

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:10:41 2019 from 10.10.10.10
[root@TestLAB-001003:Standby:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001003.F5Test.com_2019-07-16-17-32-50.tgz
Please send this file to F5 support.
[root@TestLAB-001003:Standby:In Sync] ~ #


Box 004

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Tue Jul 16 05:10:41 2019 from 10.10.10.10
[root@TestLAB-001004:Active:In Sync] ~ # qkview -s0 -f "/var/tmp/$(/bin/hostname)_$(date +%Y-%m-%d-%H-%M-%S).tgz"
Gathering System Diagnostics: Please wait ...
Diagnostic information has been saved in:
/var/tmp/TestLAB-001004.F5Test.com_2019-07-16-17-32-59.tgz
Please send this file to F5 support.

 

 

HTH

🙏

 

 

PhatANhappy's avatar
PhatANhappy
Icon for MVP rankMVP
Nov 30, 2023

Thanks - 
I knew grep worked via tmsh - but i did not know it would not take multiple switches with a single  -

grep -ie .....   does work in tmsh - but does via cli....
however  grep -i -e  works just fine.

curiously enough - adding a 3rd switch works with a space, HOWEVER there appears to be a fun thing going on with order of operations inside of tmsh    that i would not have expected - 
list ltm virtual all | grep -e -i -v asm
list ltm virtual all | grep -i -e -v asm

Produce 2 different outputs...