Forum Discussion
shaggy
Oct 20, 2014Nimbostratus
The serial number and product information are needed for all versions (not just 11.1+). The serial number is what F5 uses to determine if the device is covered by an active service contract. The product information (LTM, GTM, ASM...) is important so support knows which product they will be looking into and so they can assign an engineer with the correct skillset.