I upgraded my MacOS to Sonoma (the latest version of MacOS) and now F5 Access does not open When I try to open the application, nothing happens. The icon in the up menu bar does not appear. Is anyone passing through the same situation? Thanks! Thanks!

Thank you for your patience. F5 Access 2.1.0 for MacOS is now available in the Apple app store. Please refer to the following resources for more information. F5 Access 2.1.0 release notes K000139761: Overview of F5 Access issues on MAC Sonoma

I opened a ticket with F5 Network and chatted with them via emailThey are working on it and should release a new version around March, 19We should wait :(

letakeda - can you share the ticket number with me? either the one that was closed or any new ones you may have opened? That may help me figure out where we stand. Thanks,

letakeda I looked into the tickets it does look like they did close your most recent ticket for this issue as they were able to reopen the original one. This is standard procedure, so we are able to focus on working on a solution.

Hello, any news about this issue with F5 access ? Is already passed more than 1 month from when it was reported and is a blocking issue for me and my colleagues.

Hello, For me the application is not starting and I get this error.-------------------------------------Translated Report (Full Report Below)-------------------------------------Process: F5Access [74136]Path: /Applications/F5Access.app/Contents/MacOS/F5AccessIdentifier: com.f5.access.macosVersion: 2.0.3 (2023.08011438.345)App Item ID: 1243219105App External ID: 859046056Code Type: X86-64 (Native)Parent Process: launchd [1]User ID: 501Date/Time: 2024-04-18 22:07:29.3803 +0200OS Version: macOS 14.4.1 (23E224)Report Version: 12Bridge OS Version: 8.4 (21P4222)Anonymous UUID: 06D6BA0F-5ADB-4F97-5BB3-9ACDE16F705ESleep/Wake UUID: F3B8C650-A69E-4A9F-9E33-BB4D799F78ADTime Awake Since Boot: 350000 secondsTime Since Wake: 3266 secondsSystem Integrity Protection: enabledCrashed Thread: 0 Dispatch queue: com.apple.main-threadException Type: EXC_BAD_INSTRUCTION (SIGILL)Exception Codes: 0x0000000000000001, 0x0000000000000000Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4Terminating Process: exc handler [74136]I think many of us have the same problem after update to version 14.4 and 14.4.1. In attachment you find entire log. Let me know if I can help you with something else but please we already wait for to long and this issue is a blocker for many of us.

F5Access | MacOS Sonoma

53 Replies

alex_m
Altostratus
Mar 26, 2024
Apple has released a BugFix/Security release. Updating to MacOS Sonoma 14.4.1 did not fix this issue.

Here's the release notes: https://support.apple.com/en-us/HT214096
Ushavilash
Altocumulus
Mar 22, 2024
Hey hi,
If F5 access is not opening and the icon doesn't appear in the menu bar, try reinstalling the application or checking for any compatibility updates from the developer website.
LiefZimmerman
Admin
Mar 21, 2024
I'm going to update the title of this post Sonora > Sonoma to help others find it - especially so as we work towards a technical solution.
- alex_m
  Altostratus
  Mar 22, 2024
  Do you have an ETA for a solution for "F5 Access"? Someone further up this thread mentioned that you're already working on a solution and we should get it around March 19th, but your comment looks to me as if you have not yet started working on a solution?
  I am curious if this issue did not show up on Mac OS 14.4 Beta, or your Q/A does not test for upcoming OS releases?
  The other thing that is difficult to understand is, why there's still no Universal Image available, supporting both Intel (which is becoming irrelevant on Mac) and Apple Silicon? (One with a smaller icon in the menubar.
  - LiefZimmerman
    Admin
    Mar 22, 2024
    I'll loop back over to Support to see where they are / if there are some solid updates.
RenEn
Nimbostratus
Mar 20, 2024
Hello, we have the same problem in the company after upgrading to Sonoma 14.4 - F5 Access does not open.
Are there any updates on the issue since no fix has been released so far and we are already past the last ETA
Kendall_Brennei
Moderator
Mar 20, 2024
The two most recent topics that we've published content on with similiar symptoms are:

K000138683: Users cannot connect to BIG-IP APM virtual servers with BIG-IP Edge Client 7246

Bug ID 1505789: VPN connection fails with Edge client 7.2.4.6 with error "Network is vulnerable"

However, that's only at an initial glance of the symptom a few of you have described. Take a peek at those two and see if there's any relationship to what you're experiencing. If not, we'd need to get a bit more information to troubleshoot, identify the cause, and provide recommended actions. We've got a few different 'choose your own adventure' options for you to get a hold of F5 Support to get a solution: K000135931: Contact F5 Support (Chat, Case, Phone) All 3 of which will most likely result in a case so that we can collect some data from you to get to the specifics of the issue.

If you need any assistance with anything above just let us know.
MikeFTV
Altostratus
Mar 19, 2024
Hello Letakeda, do you have any news? Thank you
- letakeda
  Cirrus
  Mar 21, 2024
  No yet. They closed the ticket and promised a fix on March, 19. I will try to reopen the ticket.
  - ansarahmed
    Altostratus
    Mar 25, 2024
    Hello Letakeda,
    
    Did you hear anything from f5 support? Any idea when they want to release?
MikeFTV
Altostratus
Mar 12, 2024
I wish i was able to downgrade my MacOs version. Need to wait now. Thanks for the informations Letakeda
- letakeda
  Cirrus
  Mar 12, 2024
  It's possible, I tried, but with no success. Going fwd, please think on backup using Time Machine. This is what I'm doing now. ;)
MikeFTV
Altostratus
Mar 12, 2024
Same there; cannot use F5 Access after upgrade to Sonoma 14.4
- letakeda
  Cirrus
  Mar 12, 2024
  I opened a ticket with F5 Network and chatted with them via email
  They are working on it and should release a new version around March, 19
  We should wait :(
LiefZimmerman
Admin
Oct 02, 2023
letakeda - I see you had a separate question about Mac and F5 Access a while ago.
A spammer got to that one and that action took it off the *un-answered* radar - I just wiped that spam but since this is a new issue.

Does this Support article relate to your configuration?
K000137043: After upgrading to MacOS 14 Sonoma, VPN connections using Proxy configurations in the Network Access may fail
- letakeda
  Cirrus
  Mar 09, 2024
  LiefZimmerman,
  I have the same issue again, now, upgrading to Sonoma 14.4....
  I will not upgrade until I perform a backup first. This is the 2nd time :)
  Would you help?
  - boneyard
    MVP
    Mar 10, 2024
    Did the new version of the client solved this the last time for you? In that case it is very possible you will have to wait again for a new version. If you have support contract I would contact F5 support about this.