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Giorgio_Serafin's avatar
Giorgio_Serafin
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Mar 16, 2023

f5 iHealth and Support

Greetings,

is there a difference, in terms of purpose and services offered, between f5 support and f5 iHealth?

thank you all

  • Giorgio_Serafin iHealth scans the entire configuration for pieces that have fixes such as security issues or best practices for configuration and F5 support is someone at F5 who looks at your ticket and attempts to solve your issue. Typically when you upload your QKVIEW to your support ticket it automatically uploads it to iHealth so F5 support uses it in conjunction with the ticketing system.

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  • Giorgio_Serafin iHealth scans the entire configuration for pieces that have fixes such as security issues or best practices for configuration and F5 support is someone at F5 who looks at your ticket and attempts to solve your issue. Typically when you upload your QKVIEW to your support ticket it automatically uploads it to iHealth so F5 support uses it in conjunction with the ticketing system.