APM Access reports generated using custom Report works for few users while doesn't work for some users
F5 APM
We have a requirement to generate custom access report for specific users, the users are accessing the same access-policy through VS.
users :
xyz
abc
Works:
I am using custom report to generate Access Report for specific users.
I use "login user name" is "xyz" as Report Constraint.
It works fine.
Doesn't Work
We use the exact same custom report
Just modified the "login user name" to "abc" in Report Constraint.
The report doesnt give any logs.
While there are many times user "abc" logged before.
I even used the duration of more than a month till date. Obviously the session start time for user "abc" should fall inside of the time duration specified in the 'Report Parameters' dialog when the report is run.(ref - K74975350)
Still no luck.
Need assistance to understand this unusual behavior where it showing the report for one user but not for other.